FREQUENTLY ASKED QUESTIONS
Yes, you can cancel your order within 7 days of placing it, provided it hasn’t been communicated to the vendors or merchants for shipping. Please note that cancellation requests may not be entertained once the shipping process has begun.
No, perishable items such as flowers or eatables cannot be canceled. However, if the quality of the product is unsatisfactory, a refund or replacement may be considered upon verification.
Please report any damaged or defective items to our Customer Service team within 7 days of receipt. The request will be processed after verification by the merchant.
If you feel that the received product doesn’t match the description or your expectations, please notify our Customer Service team within 7 days of receipt. They will assess your complaint and take appropriate action.
Refunds approved by Ink of Faith will typically take 6-8 days to be processed and reflected in the customer’s account.
Ink of Faith is committed to safeguarding your privacy. We collect and use your personal information responsibly, implementing data security measures and respecting your rights regarding access, correction, and opting out of communications.
Ink of Faith may use cookies and similar tracking technologies to enhance user experience and collect usage information. By using our website, you consent to the use of cookies as described in our Privacy Policy.