OUR REGISTERED OFFICE

Elefly Technologies (OPC) Pvt. Ltd.

5-139 76th Badagubettu Bailore

Kukkikatte Udupi

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Can I cancel my order after placing it?

Yes, you can cancel your order within 7 days of placing it, provided it hasn’t been communicated to the vendors or merchants for shipping. Please note that cancellation requests may not be entertained once the shipping process has begun.

Are perishable items eligible for cancellation?

No, perishable items such as flowers or eatables cannot be canceled. However, if the quality of the product is unsatisfactory, a refund or replacement may be considered upon verification.

What should I do if I receive damaged or defective items?

Please report any damaged or defective items to our Customer Service team within 7 days of receipt. The request will be processed after verification by the merchant.

What if the product I received doesn't match the description on the website?

If you feel that the received product doesn’t match the description or your expectations, please notify our Customer Service team within 7 days of receipt. They will assess your complaint and take appropriate action.

How long does it take to process refunds?

Refunds approved by Ink of Faith will typically take 6-8 days to be processed and reflected in the customer’s account.

How does Ink of Faith protect my privacy?

Ink of Faith is committed to safeguarding your privacy. We collect and use your personal information responsibly, implementing data security measures and respecting your rights regarding access, correction, and opting out of communications.

Does Ink of Faith use cookies on its website?

Ink of Faith may use cookies and similar tracking technologies to enhance user experience and collect usage information. By using our website, you consent to the use of cookies as described in our Privacy Policy.

INFORMATION ABOUT US

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